Caminar Technologies

Services

Helpdesk Support

Services

Helpdesk Support

Our Managed Services puts a dedicated team of cloud engineers to work for you. Our experts will manage your entire environment—from architecting your optimal cloud infrastructure to running all your day-to-day operations.

Caminar offers 24x7x365 support by either phone, email, or chat with an average 40-second response time. If your software appears in the list below, it means we will architect your solution, provide sizing guidelines, install the solution, perform the initial configuration, and modify it over time. We’ll also help diagnose any performance issues and provide guidance in fixing them (

  • ​Windows, Office 365, and Microsoft applications and operating systems
  • Hardware-related system issues including most computer peripherals such as printers, copiers, POS systems, mobile devices, etc.
  • ​Caminar EHR software issues and requests
  • General telecommunications, networking, storage, and 3rd party application support
When choosing a help desk, you can consider things like:
  • Features
    Help desk solutions should offer core features like ticketing, self-service, automation, reporting, and analytics. You can also look for features like a knowledge base, which allows employees to find and resolve issues on their own, or ticket templates that can automatically convert customer queries into tickets.
  • Scalability
    The right help desk software should be able to grow with your business needs, allowing you to easily add users, manage workflows, and incorporate new features.
  • Security
    If you’ll be sharing sensitive information, you should ask about the provider’s security measures and data handling practices. You can also look for features like data encryption and access permissions.
  • Service level agreements (SLA)
    SLAs establish expectations for the level of support you’ll receive, and may include metrics like average response time and resolution time.
  • Budget

    You should balance the features you want with the license price and consider the cost of scaling up, support, and annual maintenance. Not everything expensive is best, and an open-source solution might be a good fit for your company 

     
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